iBackCheck Physical Therapy & Chiropractic Services - Frequently Asked Questions

Physical Therapy Services

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What should I expect during my first physical therapy visit?

Your first visit will last approximately 45 minutes. During this time, your physical therapist will: - Review your medical history and any referral information (if provided) - Conduct a thorough evaluation of your condition - Discuss your goals and develop a personalized treatment plan - Begin initial treatment and provide guidance on exercises or activities

Do I need a referral to schedule an appointment?

In most cases, no referral is needed thanks to Direct Access. However, if you do have a referral: - Fax it to: 866.881.6769 - Or text a picture to: 763.400.7438 Additionally, please let us know if your injury is related to an auto accident or a workplace injury. If so, we will need: - The claim number - The adjuster’s name and phone number Important: If your visit is related to a work injury, we must receive prior authorization before your first appointment.

What information do I need to provide before my appointment?

To ensure a smooth check-in process, please text the following to 763.400.7438: - Your full name, date of birth, and address - Responsible party’s email address and cell phone number - A photo of the front and back of your insurance card - Policy holder’s name and date of birth

What should I wear to my appointment?

Wear comfortable, loose-fitting clothing that allows easy movement. Athletic wear is ideal.

Where are your clinic locations and how do I find them?

Elk River Location: - Located inside the Furniture and Things Community Center - Use the entrance closest to the high school - Park in the northeast corner of the parking lot Plymouth Location: - Located in the Plymouth Ice Center - Enter through the back (east side) of the ice arena - Inside the MAP/FHIT training center

How long are appointments?

Each session is approximately 45 minutes.

 

Chiropractic Services

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What should I expect during my first chiropractic visit?

Your first visit will last approximately 45–60 minutes. Each additional visit is typically 20 minutes.

How are chiropractic services billed?

Chiropractic services are majority cash-based as we provide therapies that are not covered by insurance companies. This allows us to treat with no restrictions and provide high-quality care. We accept all major credit cards, and most patients use their HSA or FSA for services rendered. Patients can choose to pay per visit or purchase discounted chiropractic packages.

What types of chiropractic patients do you serve?

We serve two types of patients: 1. Patients that seek services only when needed 2. Patients that use chiropractic care for injury prevention

What information do I need to provide before my appointment?

To ensure a smooth check-in process, please text the following to 763.400.7438: - Your full name, date of birth, and address - Responsible party’s email address and cell phone number

Do you treat auto accident or work-related injuries?

Yes. If your injury is related to an auto accident or a workplace injury, we will need: - The claim number - The adjuster’s name and phone number Important: If your visit is related to a work injury, we must receive prior authorization before your first appointment.

What should I wear to my appointment?

Wear comfortable, loose-fitting clothing that allows easy movement.

Where are your clinic locations?

Our chiropractic services are offered at the same locations as our physical therapy services: Elk River Location: - Located inside the Furniture and Things Community Center - Use the entrance closest to the high school - Park in the northeast corner of the parking lot Plymouth Location: - Located in the Plymouth Ice Center - Enter through the back (east side) of the ice arena - Inside the MAP/FHIT training center